Frequently Asked Questions
Is the Advanced Joint Therapy Patch safe for daily use?
Yes, the patch is safe for daily use when used as directed. It is non-invasive and an alternative to oral pain medication.
Does the patch have side effects?
The patch is generally gentle on the skin. Some users with very sensitive skin may experience mild redness or irritation. Discontinue use if irritation occurs.
How long does one patch last?
Each patch provides long-lasting relief for up to 8–12 hours, depending on individual use and activity level.
Where are you located?
Our head office is located in Sydney, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at malleeaustralia325@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.